Modern Outdoor Living
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FAQ's


Q: How much is delivery?

Delivery prices will vary depending on your location and the products you order.

Please contact us via E-mail or call us on (02) 9897 1010 to obtain a quote for delivery.

Q: Do you deliver Australia wide?

Yes, The Wicker Man products can be shipped anywhere in Australia, our online system automatically provides a shipping estimate once you fill out your shipping details and have added all products you wish to purchase to your cart. 
*some areas may not be included in our automated shipping estimate and will have to be processed manually please call our friendly team to discuss and they would be happy to assist and process your manual order.


Q: How do I place an order?

Its simple,  just add products you wish to purchase to your cart and once you have everything you need just follow the prompts upon checkout. 

Alternatively orders can be placed by calling our sales team on (02) 9897 1010. You may also visit us at our Showroom or email your order through to sales@thewickerman.com.au
Please include the following information in your email:
• Contact Name
• Delivery Address
• Phone Number
• Order Details

Q: Is local pickup an option?

Yes, local pick is available from our Showroom.

Q: What payment methods do you accept?

We accept Cash (in-store only), Paypal, Visa or MasterCard.

Q: What are your Warranty Terms and Conditions?

Our outdoor wicker products are backed by a 1 year manufacturers frame warranty.

Q: What is Wicker Rattan furniture and its benefits?

PE Wicker also known as PE Rattan or Resin Wicker is made from synthetic materials from Polypropylene. Wicker which is of major appeal especially in today's busy lifestyles has proved to be very durable and very low maintenance which can easily be moved around. In comparison to natural wicker which is high maintenance. Synthetic wicker rattan has proved to be better in many ways as it does not fade, mold; break, crack or splinter like natural wicker and many different  modern styles can be made from plastic wicker which can’t be made from natural vine wicker as it is not flexible to work with. The Wicker Man furniture is that durable that all settings are UV and water resistant with strong powder coated aluminium frames wrapped in quality PE wicker.

Q: What are your trading hours?

Mon-Fri: 9.00am-4.30pm
Sat: 9.30am-3.30pm

Sun: 9.30am-3.30pm

Q: How do I get directions to your Showroom?

7 Tennyson Street, Granville NSW 2142


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Q: What if I have a comment, question or concern?

If you have any comments, questions or concerns about our products or services please contact us at sales@thewickerman.com.au or call us on (02) 9897 1010.

Q: Can someone help me plan and design my outdoor entertainment and patio area?

Our sales team are trained experts who will assist you in designing your outdoor entertainment or patio area, and choose the furniture that is right for you free of charge to ensure that you end up with the best possible outdoor solution.

Q: What is your ABN?

56 053 093 837

Q: How long will delivery take are dispatch?

Within a week varies on the location and urgency of the customer.

Q: Are your cushions and rattan waterproof and UV treated?

Yes, all of our cushions and furniture are waterproof and UV treated. Our products are guaranteed to last through the Australian climate with proper care without getting damaged.

Q: Are your cushion covers removable and washable?

Yes, all of our cushion covers are removable and washable as we want our customers to enjoy the comfort of having no hassles when the covers get dirty.

Q: Are your items flat packed or in one piece welded frames?

Our items are delivered in one piece welded frames although the only items that require to be assembled are our tables.

Q: Can you change the cushion covers?

Yes, you can change the cushion covers at any given time. If we don’t have the colour you want in stock we are happy to order it in for you.

Q: Are your frames aluminium powder coated?

Yes, all our frames are aluminium powder coated to protect against the Australian weather, other benefits: they are suitable to be place next to swimming pools as they will not corrode.

Q: What types of cushions are used with your furniture?

All of our cushions are made from high quality memory foam ensuring durability and longer lasting cushions. 

Memory Foam

A polyurethane material memory foam adapts and molds to the contours of body in response to heat and pressure, providing comfort & evenly distributing body weight. It then returns to its original shape once you remove the pressure.

 

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