T's & C's

The terms and conditions of sale below apply to all purchases of The Wicker Man Pty Ltd products.

By placing an order with us you will be deemed to have read, understood and agreed to these Terms and Conditions. If you need any clarification on anything within these Terms and Conditions then please contact us at info@thewickerman.com.au or on (02) 9897 1010 prior to placing an order. Nothing in these conditions affects your statutory rights as a consumer.

We, and similar expressions, refer to The Wicker Man Pty Ltd (ACN 158 530 477). You, and similar expressions, refer to you, our customer or proposed customer.


Full payment by either cash or credit is required prior to delivery of the products.

Company or personal cheques will not be accepted. You are responsible for any costs incurred in arranging payment for the goods e.g. bank transfer fees and related charges.


All risk and title in The Wicker Man Pty Ltd products passes on receipt of full payment of the products by you.


You are liable for payment of all delivery charges, including any additional charges incurred as a result of difficulties with access. You must ensure correct delivery address details are provided to us and notify us in advance if there will be difficulties accessing the delivery address (e.g. staircases or narrow passages). We will use reasonable endeavours to meet the estimated delivery date.

If we do not meet the estimated delivery date for any reason, our liability will be limited, at our option, to resupplying the goods at a different time or at a maximum, to the refund of the purchase price. Products will only be delivered if a person aged over 18 years and able to accept delivery is at the delivery address.

The Wicker Man Pty Ltd will deliver to the front door only. If you require the furniture to be delivered beyond the front door into the house, The Wicker Man Pty Ltd will do so providing you accept the following terms:

* That you provide as much detail as possible when placing your order, including exact address and delivery details including floor level and access requirements.
* That it is your sole responsibility to ensure that there is adequate space and access to receive the furniture.
* That the premises are safe for our driver to deliver to.
* The Wicker Man Pty Ltd accepts no responsibility for any damage to your property caused by the delivery.
* That if you are in doubt regarding potential damage that may occur as a result of the delivery that you will ask the delivery men to leave the furniture by the front door rather than risk damage to the property or furniture.
* That if there are any physical obstructions to overcome there may be an extra charge for delivery.
* The customer will be deemed to have accepted the furniture and agreed that it is as ordered unless The Wicker Man Pty Ltd is notified in writing within five days of delivery.
* That if delivery is required up stairs or in an elevator that The Wicker Man Pty Ltd will require the buyer to provide assistance with the transportation of the furniture within the house, complex, building. At no time will our driver be responsible to take any items up stairs or an elevator without adequate help from the buyer. Our Insurance ceases at the kerb.


Your product may exhibit different characteristics to the sample of showroom furniture. Furniture may vary in appearance and characteristics such as creasing and the degree of softness. We reserve the right to change dimensions, design and construction and to pattern match fabrics according to our best judgment without prior notice.


You acknowledge that at all times all intellectual property including, but not limited to, designs, techniques, methods of manufacture, photographs, specifications, artwork, text, patented inventions and registered designs remain the property of The Wicker Man Pty Ltd.

The customer will not knowingly allow any intellectual property belonging The Wicker Man Pty Ltd to be reverse engineered, pirated or copied or breached in any other manner. The Wicker Man Pty Ltd may be entitled to compensation for any loss of royalties, damages and/or costs arising from the breach of The Wicker Man Pty Ltd intellectual property rights.


We may collect personal information in connection with our dealings with you. If so, we will abide by our privacy policy, a copy of which is available on request.


By placing a Lay-By and Back Order Deposit you agree to the following terms:

Order total must value at least $1000.00 excluding shipping
Upfront deposit of 40% deposit is required upon the commencement of lay-by
Max lay-by and holding terms are four ( 4 ) weeks.
Items on a lay-by cannot be exchanged or refunded.
The cancellation charge on a lay-by is 10 % of the total purchase price.
The Wicker (Aust) Pty Ltd will retain the total of the initial deposit plus a 5% cancellation free if an order is not completed or picked up by the agreed upon date.
Lay-by is only available on full priced items. Sale items are not availed for lay-by.
There are no returns or exchanges on lay-by items with the exception of faulty goods or in accordance with your legislated rights.
The customer or the store has the right to cancel a lay-by.
Any items placed on lay-by cannot be altered until the lay-by has been paid in full.
No items can be taken by the customer until the entire lay-by has been paid in full.
The Goods remain the property of The Wicker (Aust) Pty Ltd ABN 70 158 530 477 until the lay-by is finalised.
If you have any additional queries relating to our Lay-by policy, please email info@thewickerman.com.au or phone (02) 9897 1010 for more details.


If we choose to cancel your order a cancellation fee of up to 10% will be charged. Return postage is at the cost of the buyer and must be submitted in writing.


If any part of these terms and conditions is found to be void, invalid or otherwise unenforceable, then that part will be deemed to be superseded by a valid, enforceable provision that matches the intent of the original provision as closely as possible. The remainder of these terms and conditions continues to be enforceable and valid.


These terms and conditions will be governed by and construed in accordance with the laws of the State or Territory in Australia where the products are purchased.

For further information please contact:
(02) 9897 1010