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Warranty Information

Warranty Conditions

The following only applies if you are a deemed "consumer" under the Australian Consumer Law and may not apply in your particular case. In telling you the following, we do not vary or extend the remedies otherwise available to you.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.
You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure

Wicker furniture manufactured with a consumer grade aluminium frame (the "product") sold by The Wicker Man subject to the following limited Warranties:

Frames
Frames are warranted to be free from defects in Materials and workmanship for a period of 1 year.
Damage to frames or welds due to improper assembly or exposure to water and sub-freezing temperatures is not covered under this limited warranty.
Therefore, you should not allow water to accumulate inside frames.

PE Wicker
This PE Wicker Warranty is subject to the Product being cared for in accordance with the relevant care instructions on our website.
Scratches and chips resulting from normal wear and tear on the wicker weave are not covered under warranty.
PE wicker weave is not covered if removed by object or misuse of persons from where it has been stapled.
Fading or discoloration of the wicker as a result of exposure to sunlight or other natural elements, oils, spills, fluids or chemicals and cleaning products is not covered under this limited warranty.
PE Wicker may fade exposing it to the sun, extreme heat or bright light. PE wicker may stretch over time with use and is considered fair wear and tear under Australian consumer law.
We recommend your purchase a weather cover to protect your outdoor setting we stock weather covers for all sets.

Cushions
Cushions fabric, foam and suspension components will show signs of wear and tear with use. Normal ware and tear is not covered by warranty.
Fading or discoloration of the cushions resulting from exposure to sunlight or other natural elements, oils, spills, fluids or chemicals and cleaning products is not covered under this limited warranty.
Foam and fillings may soften and form to the shape of the user over time. Fading is considered fair wear and tear under Australian consumer law.
We recommend your purchase a weather cover to protect your outdoor setting we stock weather covers for all sets.

GLASS IS EXCLUDED FROM THE WARRANTY
All product glass is checked before delivered or pick up it's the receivers responsibility to check glass if it has been delivered by a third party upon arrival to the invoice address and advise the freight driver.
The glass used in all outdoor furniture is tempered glass. Although it is tougher than normal glass, it is not unbreakable. Tempered glass should receive the same care as normal glass to avoid scratches items should not be dragged on the glass.
Careless handling or misuse sometimes produces damage which may not be immediately visible to the naked eye. Avoid dropping objects on the glass, which may weaken it.
Damaged glass may spontaneously shatter if later subject to the thermal heat or mechanical stress. Tables should not be dragged at any time to avoid damage to legs and glass breakage.



Warranty Exclusions
The following are not covered under the limited warranties set forth above: products used for commercial, contract or any other non-resident purposes; products which are clearance items, display models otherwise purchased on an "as is" basis, damage to the product incurred during shipping; products damaged by acts of nature, vandalism, fire, abuse, lack of proper care and maintenance, or improper assembly; fading or discoloration of the product or any of its components resulting from exposure to sunlight or other natural elements, soils, spills, fluids or chemicals; table top against breakage; resulting from exposure to water and freezing temperatures.

The limited warranties set forth herein are only made in favor of the original purchaser of the product and only if the product is purchased from one of our authorized retailers. The limited warranties with aspect to the product set forth herein are not transferable. All warranty claims must be submitted with a dated receipt within the warranty period, directly to the authorized retailer where the merchandise was purchased. The wicker man does not administrate warranty claims directly with the original purchaser. For quality control purposes and verification, The wicker man reserves the right to request photographs of the damage item(s).

If a product manufactured by The wicker man fails under the terms of our limited warranty set forth above. The wicker man will replace the item at no charge. Where the exact product is no longer available, The Wicker Man reserves the right to substitute a similar item.


The wicker man makes no implied warranties of merchant-ability or fitness for a particular purpose or any other warranties, express of implied, expect as otherwise set forth above. Under no circumstances shall The Wicker Man be liable for incidental or consequential losses, damages or expenses, directly or indirectly arising from the sale, handling or use of the product.

The terms of this limited warranty are subject to change without notice.

Any repair or replacement under this warranty is limited to the defective part only.
Except in cases of major failure, this warranty does not include freight costs.

In order to submit a claim for a defective product, you will need to (at your own expense) contact The Wicker Man Customer Service on (02) 9897 1010 and send notice in writing to

The Wicker Man at PO Box 3131, Regents Park, NSW, 2143, or by email at info@thewickerman.com.au with details of your name, address, telephone number,

Including The Wicker Man product details and details of the defect claimed including images of defects.

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